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Image: The new public service centre in Denpasar. Credit: Denpasar government

There was good news for Denpasar residents yesterday, with the inauguration of a new public service centre. It was inaugurated by the Deputy of Public Service of the State Minister for the Empowerment of State Apparatus and Bureaucracy Reformation of the Republic of Indonesia, Diah Natalisa on Monday in Sewaka Dharma Building, Lumintang, Denpasar.

Besides the launching of Denpasar public service centre, they also launched a non-cash transaction system and a public hearse service which is an innovation for the city of Denpasar.

Diah Natalisa said that the EODB (Ease of Doing Business Indonesia) ranking in 2017 was up to position 72 compared to 91 the year before. “We are optimistic that with this Denpasar City public service centre, the Indonesian ranking will rise further, so it can meet the target that was set by President Jokowi, which is a position of 40 by 2019,” she said.

Furthermore, she said that this service has been long awaited by the residents of Denpasar. “After Jakarta, Banyuwangi, and Surabaya, now Denpasar has a public service centre. The citizens should be proud,” she said to

Denpasar Mayor, Rai Mantra, who also attended the inauguration, said that the global challenge must be fulfilled by the government. The public service centre is there to give solutions and to offer ease of public service to Denpasar City residents. “We will act as a partner to serve the citizens,” he said.

The Chief of Public and Integrated Services, I Made Kusuma Diputra, said that this is an innovation to broaden and ease of government permit processes. All land permits under the National Land Agency (BPN), driving licenses, police clearance certificates, taxes and more can be done in Sewaka Dharma Building.