Image: I Gusti Ngurah Rai International Airport. Credit: ST
I Gusti Ngurah Rai International Airport was ranked number one airport in Asia Pacific at the Airport Service Quality Awards 2017. The General Manager of Ngurah Rai Airport, Yanus Suprayogi, was quoted by nusabali.com on Wednesday, saying that the airport was voted the best airport in Asia Pacific in the 15-25 million passengers per year category. The awards are presented by Airport Council International (ACI).
The airport was ranked third in the same class in 2015 and 2016.
The awards are based on opinions on 34 performance indicators, such as airport access, check-ins, security screening, shopping and restaurant facilities, and restrooms. The survey questions and mechanisms are performed equally in every airport, to create an industry database that allows the comparison between airports. Using scientific methods, tight quality control procedures, and neutral commitment on every ASQ survey evaluation has made it a global standard to measure the customer satisfaction of the airports.
“We feel proud and blessed. This is a birthday gift that we dedicate to Angkasa Pura I. The challenges that will be faced by I Gusti Ngurah Rai Airport will be tougher, because the amount of the passengers will increase and there are many demands and characteristics of the passengers. But, with the good synergy between all of the airport community, we are optimistic that we will get better in the future. That’s why I say thank you to all of the partners for all of their participation and active support in offering the best services to I Gusti Ngurah Rai Airport users,” Yanus said.
Of course especially outbound taxi and transportation options ✅
“The region” ?? Is that code for Bali, Lombok and Java ?
Hahahaha joke of the week
Of the century
Domestik?
Reading the article I would figure it’s the whole airport and I also suspect that there are few in the region that have the same volume of passengers that the award is based on.
http://www.aci.aero/Customer-Experience-ASQ/ASQ-Awards/Current-Winners/Best-Airport-by-Size-and-Region/Asia-Pacific
Nicola Scaramuzzino and how many airports are in that category?
On dirait qu’il y a une erreur
Non?
Paul Humble frankly i don’t know, but when i see that in the Eurpoe category for over 40 million passengers Rome is the winner, i have big big doubts about this award…
Nicola Scaramuzzino me too that’s what I’m trying to say
I find this so difficult to understand also. No trolleys, long waits for baggage, no chairs in baggage waiting area, almost no shopping choice when you arrive, one of the worst transport systems I’ve ever experienced in a popular asian destination.
L
O
L
is this a joke?
Joke of the year!
Rigged
Way better than jkt and sumba
How much did they pay to increase by three places its a total joke of the year.
Ridiculous
Impossible
Perhaps the reviewer doesn’t get out much.
As the airports in Southern Asia are becoming more and more unbearable, Ngurah Rai have worked hard to make the experience more smooth and its paying off.
Now, if they could look at baggage handling, the taxi mafia and better parking I would say thumbs up!!!
Over Singapore !!!!How ?
Not same size /group .
Susan Darcy oh ok
Singapore is over 50m
Just wondering how much that “result” has cost ??
Think back to 2013 folks, the airport was horrendous
Well look at it now its still pretty new and particularly for departures seem to be getting close too capacity
What will it be like in another 10 years I dread to think
Hahahahahahahahahahahhahahahshah ahahahahhahahahah ahahahhahahhah ahahahahahh
I smell a bribe here
Best in Bali, has been for ages. As good as Changi, I don’t think so…
Totally false, not even the best in Indonesia. In fact it is a disgrace.
This poll is just rigged for somebody’s conceited agenda
But those fake flowers in front of the bar are just like Changi’s gardens. Gorgeous!
Joke. Singapore puts Bali to shame
better than Lombok, Timor AND Surabaya? That is hard to believe.
It’s the best airport in Bali without a doubt
How does it beat SG?
Jakarta brand new terminal 3 impressive
How much was paid to the editor to pass this article?
That is rubbish, Changi much better
How many bucks they paid will be a sekret for all time. Sorry its not.
The domestic in Bali is better than the international!!!
Way better.
bullshit
Language
really!!! are we children…
Jos Opo Possibly
Who voted ? Bah humbug
This is the best joke after 1st April. Which countries were included? Singapore, Ba ngkok…? Which criteria? Does anybody has a link for more information?
I found something: http://www.aci.aero/Customer-Experience-ASQ/ASQ-Awards/Current-Winners/Best-Airport-By-Region/Asia-Pacific
And another link: https://seasia.co/2017/03/15/best-airports-of-2017-unveiled-at-world-airport-awards