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Image: Grab a cab at Denpasar airport. Credit: Youtube.Wonderwithangel.

The Business Competition Monitoring Commission (KPPU) announced it has requested information from PT Angkasa Pura 1 in an investigation of possible illegal business practices with the app-based public transport service, Grab, at I Gusti Ngurah Rai Airport.

The Head of Regional V KPPU Office, Dendy R Sutrisno, said that they will investigate the exclusive partnership between the Malaysian based company, Grab and I Gusti Ngurah Rai Airport.

“We are requesting information from Angkasa Pura about the appointment process to ensure that fair business competition principles was implemented as mandated by Law 5/1999 about Prohibition of Monopoly Practices and Unfair Business Competition,” he said to on January 23,2020.

Grab has also formed partnerships with five current airport taxi operators, which are the cooperatives that were previously registered as partners of PT Angkasa Pura I (Persero).

Meanwhile, the Director of the Bali Customer Protection Foundation (YLPK), Putu Armaya, regretted the decision of the I Gusti Ngurah Rai Airport authorities who only approved one application-based transportation service. He opined that the core of customer service is comfort and safety. Besides, opportunity must be opened to all companies and modes of transportation and not one company only.

“The airport must provide comfort and safety. Opportunity should be opened as wide as possible so any public transportation can enter the airport whether it is a bus or online public transportation service. The customers only want the best. Whatever consumers want should be provided,” he said.

General Manager of PT Angkasa Pura I (Persero) of I Gusti Ngurah Rai International Airport, Herry A.Y. Sikado, stated that this service was provided in order to follow technological development. He denied that Grab got special treatment from his side. The appointment of Grab as a provider of technology-based land transportation ordering applications was a result of a long process of selections which involved various similar companies.

“Of course, I can ensure you that the selection process has been carried out transparently, open and accountably. With this application, airport service users can enjoy land transportation services that provide competitive service prices and transparency,” he said.

He explained that the process began with the announcement that was publicized in various local and national media outlets on September 19, 2019.

Tri Sukma Anreianno, Indonesian Grab Head of Public Affairs added that the selection process for Grab was held transparently. All parties who had business capabilities of the public transportation service applications had every right to take part in the tender which was held months ago and the invitation was also publicized to the public. He added that all providers must submit proposals by offering their respective advantages. “Grab strengths lie on technology and safety and guaranteed good drivers to ensure customer satisfaction. That’s what we do,” he said.

Showing 4 comments
  • Richard Orange

    Any thing is better than the original airport taxi service. Cars were mostly in sub standard condition, a lot smell off body sweat and dirty seats. Modify exhausts sounds and then driver who were dress in clothes that need to be washed or better still thrown away. The taxi people and cars were possibly the first contact a tourist has with Bali.
    SO. I say anything must and will be better than the old taxi service.
    Based on Grab business model, the online aspect and the vehicles used and the drivers that are employed I am looking forward to my next ride home from the airport,

  • Carla

    How is it illegal if the deal is made with Angkasa Pura? And how is it more illegal than the airport taxi drivers who try to overcharge passengers in aggressive manner?


    Bali has lost so much of it’s magic. The previous economical surge it experienced created an inundation of Indonesians of outer island searching for business opportunities. Only to bring over crowding, crime and experiences that may tourist do not want to relive again. The airport is a scary place at times with stranger men approaching you to ask where your going and to go with them. The Government has a clear understanding what needs to be done, but it does not interfere with the people of Indonesia trying (fishing) to earn money to eat. Two weeks ago we read there is to be a tram/light rail service from the Kuta to the airport. Now we read that Grab is trying to monopolize an app base service where ppl walk out, que up and jump into an awaiting Grab ride. Seems more like an anti trust law violation than actual fair competition. Regardless if it is Grab, Bluebird Taxi or a random guy who you jump into the car with. All options involved the same and only road out of the airport and into stand still traffic. Oh Bali, you have been like a first lover who I know watch being torn apart and destroyed like prostitute forced into human trafficking. Pollution, crime, inflation, corruption, over crowding, false advertising, Saudi Princesses being defrauded, Uluwatu and Monkey forest monkeys stealing ladies bags, earrings and sunglasses. Only to be told for a small fee a man can get it back for you from the monkey. Bali has become the land of a baited hook.

  • Andy

    For sure the taxi experience out of arrivals was the weakest link. Happy to know Grab is now the first contact for travellers wanting a taxi at the airport, this will improve the initial experience of travellers.

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