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Image: Departures. Denpasar Airport. Credit: ST

The Airports Council International (ACI) presented three prestigious Airport Service Quality (ASQ) Awards 2017 to Denpasar Airport at an event in Halifax, Nova Scotia, Canada, on Wednesday. The rewards were given by World ACI General Director, Angela Gittens to Angkasa Pura I President Director, Faik Fahmi, at the ASQ Customer Excellence Global Summit, which was attended by 127 airport authorities and managers from around the world.

I Gusti Ngurah Rai International Airport was awarded “The World’s Best Airport by Size 15-25 Million”, “The 2nd Best Asia-Pacific Airport” tied with Beijing (PEK); Denpasar (DPS); Haikou (HAK); Shanghai Pudong (PVG), and “Best Airport by Size and Region in the Asia-Pacific”.

The ASQ Awards are the highest annual awards for the best airport services in the world. It was initiated in 2006 by ACI, a global airport organization, which is based on Montreal, Canada. The evaluation comes from surveys that measure customer satisfaction of the airport services.  They invite 600,000 people in departures halls around the world every year to participate in the survey.

Faik Fahmi said that these awards are a form of appreciation for the continuous improvements and commitment that has been implemented by PT Angkasa Pura I to their airports to improve the service level and the customer experience of the airport users. Previously, I Gusti Ngurah Rai Airport was awarded “The World’s 3rd Best Airport by Size 15-25 Million” in the ASQ Awards 2015 and 2016. The airport was also awarded “The Most Improved Airport in Asia-Pacific” in the ASQ Awards 2015.

Showing 7 comments
  • All Possibilities
    Reply

    This is utter nonsense. I use DPS regularly and it has only recently become ‘average’ and the immigration queues on entry can be as much as two hours long in busy periods. The ‘forced snaking walk’ past the luxury duty free shops shouts of desperation and is extremely annoying for the tired traveller who just wants to get to their gate. Terminal 4 at Changi is so much better than Ngurah Rai and it’s merely the low-cost terminal for SIN.

    DPS is a decent airport but it’s a lie to say it’s one of the world’s best.

  • Mich
    Reply

    This is a joke! The best? Waiting for transport from Airplane to Airport, travelling in crowded bussses. Waiting for AGES for luggage.

  • Linda Marshall
    Reply

    Yep it’s amjoke new airport not enough staff especially on arrival.

  • Adrian.
    Reply

    What a joke. Never enough security lanes when you enter the terminals. Toilets often out-of-order. Immigration queues far too long. Car parking exits that can take forever. Clearly NOBODY from Angkasa Pura management ever has to endure the hardships that passengers have to put up with….Angkasa Pura management get special treatment.

    • Michael Beer
      Reply

      I really want to know how much they paid for this ranking!

  • Adrian
    Reply

    This is how the winners were selected:
    https://aci.aero/customer-experience-asq/asq-awards/eligibility-criteria/
    Hmmm

  • Anne
    Reply

    taxi mafia

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